Hire the Perfect Staff
It’s an employer’s market with often a large pool of applicants, but how do you choose the right candidate? Jim Milliman, longtime TC resident and local business owner, highlights that a better selection “process” will result in better employees. Using actual case studies and instances, you’ll understand the traps of job applications. Gain tips and techniques to a proven four-part approach to the selection and hiring process that allows both the employer and potential employee a better chance of success, limiting your cost of turnover.

Mon., Sept. 21, 6-9 p.m. 
Oleson Center Rm. A
Instructor: Jim Milliman
Cost: $55        Code: 5666

Essentials of Customer Service—
Exceeding Expectations
An impressed customer is one who returns again and again. Expand and reinforce your customer satisfaction with fresh insights, ideas, and ready-to-use tools. Explore customer perceptions, the three elements of the “wow” factor, and keeping and growing your most valuable customers. Once you know what needs to happen, look at how you can make the skills and processes occur throughout the workplace. Essential skills; quality training; close-to-home affordability. Materials and lunch included.

Tues., Sept. 22, 8:30 a.m.-4 p.m.
University Center Rm. 215
Instructor: James H. Ryan
Cost: $129      Code: 5646
(send 3 or more and save $9 on each)

Managing Your Workload—
Multiple Projects, Priorities, and Deadlines
Competing priorities, endless to-do lists, everything due yesterday…if this describes your work life, you’re ready for a time-out to explore strategies, techniques, and tools that can help you gain control. Acknowledge what already works for you, discover habits that get in your way, learn to minimize weaknesses, and choose from a pool of tools and techniques that complement and compensate for your work style. Explore everyday issues like the interruption-driven day, procrastination, negotiation, planning, distractions, and the myth of multi-tasking. Develop ready-to-use strategies that will make a difference.

Thurs., Oct. 8, 1-5 p.m.
University Center Rm. 209
Instructor: Nancy Ballinger
Cost: $79       Code: 5647
(send 3 or more and save $9 on each)

Emotional Intelligence:
Managing Emotions at Work
Every workplace has them—high stress situations, stress producers, and the issues that result from stress that eat up time and energy. Whether you are the CEO, a manager, or on the front line, you can benefit from improved morale and teamwork, better work relationships, and increased productivity. In a highly interactive “real world” workshop, learn to identify and define stress producers and develop effective stress responses. Take home your own “hit list” of specific actions you can incorporate into your workplace to create more successful interactions and better job and personal satisfaction.

Tues., Dec. 1, 1-5 p.m.
University Center Rm. 205
Instructor: James Ryan
Cost: $79      Code: 5650
(send 3 or more and save $9 on each)

Eliminating Self-Defeating
Behaviors: A One-Day Professional
and Personal Development Workshop
Entertaining, insightful, humorous, moving—Dr. Greg Boothroyd, professor, author, and nationally known lecturer, explores the inception, maintenance, and elimination of commonly practiced self-defeating behaviors. Learn how and why life-affirming needs like joy, purpose and serenity get abandoned from the soil banks of our lives and replaced with such self-defeating behaviors as addictions, worry, perfectionism, eating disorders, underachievement and many others. Consider how they eventually betray us by creating the suffering they were designed to replace. Discover 12 clear and practical techniques to assist in the replacement of self-defeating behaviors with more life-generating behaviors and attitudes. The text, Going Home—a Positive Emotional Guide for Promoting Life-Generating Behaviors is included in the cost. Lunch is also provided. Six hours of Continuing Education Credit (.6 CEUs) are available for nurses, and addiction counselors. Certificates of attendance are available for all professionals.

Fri., Oct. 16, 8:45 a.m.-4 p.m.
(check-in begins 8:30 a.m.)
University Center Rm. 207
Instructor: Gregory Boothroyd, Ph.D., CAAC, LPC
Cost: $99
(includes text, lunch, & refreshments)
Code: 5657