Northwestern Michigan College Home Page
| Site Map | Staff Intranet (login required; staff only)
student at computer
Where Do I Get More Information?

Help Desk
Your gateway to NMC technology support. Phone or submit a help ticket. The Help Desk can't be available all day, everyday; but staff does monitor the submitted tickets frequently. On a normal workday you can expect an acknowledgment that it is being worked on within 12 hours or less (most within an hour or two). On weekends or holidays it may take 24-48 hours for a response.

Flexible Learning Options (FLO) Office
134 Osterlin Building
(231) 995-1070 (Phone number to make an appointment, not for seeking help; direct those questions to the Help Desk)
Mon-Fri, 8am-5pm

The FLO Office is the technology support area for NMC eLearning. It is part of Educational Media Technologies, located in Osterlin down the hallway from the Center for Learning. You may want to meet with a FLO staff member if you need assistance in general eLearning or other related online technology questions that are related to an online course. Appointments are recommended, but generally someone is in that can help you if you just stop by.

Online Course Information: FLO Course Catalog
Check the FLO Course Catalog to find your online course(s). Information about the delivery and class requirements, along with your instructor name and e-mail contact, is provided.

Additional Support Services
As an NMC online student, you are entitled to use all of the student services available to all NMC students. Here are just a few with links to their websites and contact information.