NMC Technology Help Desk

Effective August 2008, mbx.nmc.edu passwords are case sensitive. NMC password policies require a minimum of 8 characters, at least one uppercase character, one lowercase character and one number.

Vista Labs:
There has been an intermittent issue reported in Vista labs regarding mapped network drives. When a student logs in, they are not always able to see their 'Q' drive. We are working on the issue and hope to have it resolved soon.

Also, labs that have Vista are currently experiencing slow login time. Systems and LAN Management is working diligently to find a solution to this problem.

Mac Labs:
There has been an issue reported in the Mac labs regarding the system not working correctly the first time the user logs in. The user must log off and log back in before the system will work correctly. Symptoms include the "Save your files here" not being on the desktop, the Group folder not being on the dock, and Firefox not working correctly. This is only occurring for students that have never logged into a macintosh computer on campus. We are working on the issue and hope to have it resolved soon.

Printing Issues:
Microsoft updates, which run at night, can reset the default printer for users to a random printer. Students need to use the File, Print and select the printer with their room number to print their documents. Using the printer icon can result in unexpected results.

Mac Lab Known Issues:
Students who have never logged into a mac on campus before, must login two times before the system will work for them.