Champion

NMC is committed to supporting (championing) learners in a learning-centered environment. NMC seeks to understand learner and stakeholder needs and expectations through a variety of methods. NMC provides quality academic and support services with the goal of meeting learner needs in an environment of continuous improvement. The champion criterion evaluates how well NMC understands its learners’ and stakeholders’ needs and how well it supports those needs.

Outcomes and Measures

Outcome #1: NMC effectively responds to learner needs and expectations

• Community opinion on NMC's responsiveness (Community Awareness Survey)
• Satisfaction with the avenues for expressing learner opinions (Service Effectiveness Survey)

Outcome #2: NMC cultivates student and stakeholder relationships

• Learners would recommend NMC to others (Service Effectiveness Survey)
• Community percent positive on the personalized attention NMC offers to students

Outcome #3: NMC effectively meets learner needs and expectations by providing quality services

• Community overall rating of NMC (Community Awareness Survey)
• Persistence and Retention
• Learner satisfaction (Service Effectiveness Survey)

Continuous Improvement Processes - PSSA - Services self-assessment

Methods of Measurement