2005 DIGITAL COMMUNITY COLLEGES SURVEY

INTRODUCTION

The American Association of Community Colleges (AACC) and the Center for Digital Education (Center) are launching the third Digital Community Colleges Survey, a comprehensive study that identifies and awards colleges that provide a high level of service to their students and faculty through information technology.

At the survey's conclusion, a top-10 ranking will be established in each of the survey's three categories: small/rural, mid-sized/suburban and large/urban. In April, the top-ranking colleges will be honored at a reception during the AACC annual conference. The colleges will also be featured in Converge Online, the AACC newsletter and on both of our Web sites (www.centerdigitaled.com and www.aacc.nche.edu).

The Center is an international research and advisory institute providing education and industry leaders with decision support, research and educational services to help them effectively incorporate new technologies in the 21st century.

The AACC represents the nation's 1,151 accredited community, junior, and technical colleges. The colleges comprise the largest sector of higher education, serving almost half (45 percent) of U.S. undergraduates, an estimated 10 million students each year.


Survey Program and Instructions

All U.S. community colleges are invited to participate in this survey. Colleges will be categorized per the International Postsecondary Educational Data system as follows:

Small/rural: Colleges that are in census-designated rural or small-town settings, and have enrollments less than 9,000 students
Large/urban: Colleges that are in census-designated large city or mid-sized city settings, and have enrollments greater than 1,000 students
Mid-sized/suburban: All other colleges

A ranking will be established in each category. Those colleges recognized in the top ten ranks reflect a comprehensive implementation of technology supporting the educational institution's operations, as well as serving students, faculty and administrators.

The Center will aggregate and compile the results and share them with respondents. Responses will be used for research, trends and analysis. If there is a planned announcement on a date AFTER THE SUBMISSION DATE, send a separate e-mail to Janet Grenslitt, program manager (jgrenslitt@centerdigitalgov.com) so we can embargo that information appropriately.

Please answer the 24 questions below. Responses should reflect the current status of your projects and initiatives, not future applications or plans unless specified in the question. Follow the specific instructions of each section. Please use the ''additional information'' section if clarification of your service or technology method is needed. Please note that the survey responses will be verified and validated.

Once you have registered and submitted your initial survey responses, you may go back and edit/continue with the survey by simply logging in, making your changes and clicking on submit again. We recommend you make a copy of your survey each time you submit responses or edits.

We thank you for completing the survey. Survey questions are intended to represent benchmarks in technological policies, practices and solutions. We welcome your suggestions and any additional feedback that you might wish to provide.

If you have any questions or comments on the survey, contact Janet Grenslitt, program manager at the Center for Digital Education, jgrenslitt@centerdigitalgov.com, or 916-932-1363.

The deadline for completing survey responses is Friday, March 4th.
Registration Information
Name:Craig Mulder
Title:Executive Director
Agency:Learning Resources & Technologies
Juris:Northwestern Michigan College
Email:cmulder@nmc.edu
URL:www.nmc.edu
City:Traverse City
State:MI
Phone:231-995-1061



Select a Category:
Small/Rural - Colleges that are in census-designated rural or small-town settings, and have enrollments less than 9,000 students
Large/Urban - Colleges that are in census-designated large city or mid-sized city settings, and have enrollments greater than 1,000 students
Mid-sized/Surburban - All other colleges


NOTE: For the purpose of this survey, the term ''Online'' includes Internet, intranet and World Wide Web technologies and applications. ''Online'' includes proprietary systems and applications available through Internet Protocol (IP)-based networks. ''Online'' does not include closed, proprietary systems and applications.

1. Can students apply for admission online?

Four-point scale (select only one answer):
A. Students can obtain admission forms only by mail or in person. 
B. Students can obtain admission forms online and download, print, fill in by hand and mail or deliver in person. 
C. Students can access admission forms online, complete and submit online, and/or complete using some form of electronic processing such as IVR (Interactive voice response). 
URL:
D. Students can complete admission transactions online (as ''c'' above) and pay admissions fees online. 
URL: https://banweb.nmc.edu/nmcp/bwskalog.P_DispLoginNon

Additional information (for clarification or specifics not reflected above):


2. Is the student course registration process moving from in-line to online?

Four-point scale (select only one answer):
A. Students can obtain registration forms only by mail or in person. 
B. Students can access registration forms online and download, print, fill in and mail or deliver in person. 
C. Students can access course registration forms online, complete and submit online, and/or complete using some form of electronic processing such as IVR (Interactive voice response). 
URL:
D. Students can complete course registration transactions online (as ''c'' above) and pay course registration fees online. 
URL: http://www.nmc.edu/webregistration

Additional information (for clarification or specifics not reflected above):
I've provided a screen shot since the site requires a login:

http://www.nmc.edu/lrt/projects/cdg-survey/registration.jpg


3. Can students access an online bookstore for their course books and materials?

Four-point scale (select only one answer):
A. Books and materials are not currently accessible online (as online is defined in this survey). 
B. Online services for student books and materials are scheduled for implementation this year. 
C. Students can access a searchable database of courses and required books and materials. 
URL:
D. Students can access a searchable database of courses and required books and materials and order books and materials online. 
URL:

Additional information (for clarification or specifics not reflected above):
Students can email the bookstore and ask that books be pulled and held for them at the bookstore, but they are not able to access a databases of courses and required books and materials.

4. What secure online services help students manage their classes?

Four-point scale (select only one answer):
A. No secure online services are available to students at this time. 
B. Students can view their personal current semester/term class schedule online. 
URL:
C. Students can view their personal current semester/term class schedule online and view open and cancelled classes online. 
URL:
D. Students can view their personal current semester/term class schedule online, view open and cancelled classes online and add or drop classes online. 
URL: http://www.nmc.edu/webregistration

Additional information (for clarification or specifics not reflected above):
I've provided a screen shot since the site requires a login:

http://www.nmc.edu/lrt/projects/cdg-survey/drop-add.jpg


5. Do students have secure online access to their college grades?

Four-point scale (select only one answer):
A. No secure online access to student grades is available at this time. 
B. Students have secure online access to viewing current semester/term grades. 
URL:
C. Students have secure online access to viewing and printing current semester/term grades. 
URL:
D. Students have secure online access to viewing and printing all grades, including grades from current and all previous semesters/terms. 
URL: http://www.nmc.edu/webregistration

Additional information (for clarification or specifics not reflected above):
Students can access their final grades for current and previous years. Some students have access to grades during the current semester via the College's course management system.

I've also provided a screen shot since the site requires a login:

http://www.nmc.edu/lrt/projects/cdg-survey/grades.jpg


6. Do students have secure online access to their college transcripts?

Four-point scale (select only one answer):
A. No secure online access is available yet for students to view their personal transcripts. 
B. Students have secure online access to view their personal transcripts. 
URL:
C. Students have secure online access to view their personal transcripts and to print an unofficial copy. 
URL:
D. Students have secure online access to view their personal transcripts, to print an unofficial copy and to order online an official copy of their transcript. 
URL: http://www.nmc.edu/webregistration

Additional information (for clarification or specifics not reflected above):
I've provided a screen shot since the site requires a login:
http://www.nmc.edu/lrt/projects/cdg-survey/transcripts.jpg


7. Does the college provide technology for faculty to manage classes and perform administrative functions online?

Four-point scale (select only one answer):
A. Faculty can add/remove students from class rosters online. 
B. Faculty can view class rosters online. 
C. Faculty can view class rosters online and add/remove students from class rosters online. 
D. Faculty can view student rosters online, add/remove students from class rosters online and integrate assignments online with online class rosters. 

Additional information (for clarification or specifics not reflected above):
All faculty can do view class rosters online. See:
http://www.nmc.edu/lrt/projects/cdg-survey/classlists.jpg

In addition, faculty using our course management system, Blackboard, can integrate assignments assignments online with online class rosters.


8. Does the college provide technology skills development for its FULL-TIME faculty?

Four-point scale (select only one answer):
A. Technology skills development is not provided for the full-time faculty at this time. 
B. The college provides a training lab for its full-time faculty where they can learn technology skills, but no online training is available. 
C. The college provides online training for technology skills for its full-time faculty. 
URL:
D. The college provides online technology skills training and automated tools for full-time faculty to develop web content for their classroom courses. 
URL: www.mivu.org/content.cfm?ID=18

The College provides online training for faculty with internal and external support. The most significant training comes from the Online Instructor Training program that currently is being provided through the Michigan Virtual University, www.mivu.org/content.cfm?ID=18 Other online resources and training for development of class content includes Blackboard, elearn.nmc.edu and related materials, www.nmc.edu/emt/flo/index.html

9. Does the college provide technology skills development for its PART-TIME faculty?

Four-point scale (select only one answer):
A. Technology skills development is not provided for the part-time faculty at this time. 
B. The college provides a training lab for its part-time faculty where they can learn technology skills, but no online training is available. 
C. The college provides online training for technology skills for its part-time faculty. 
URL:
D. The college provides online technology skills training and automated tools for part-time faculty to develop web content for their classroom courses. 
URL: www.mivu.org/content.cfm?ID=18

Additional information (for clarification or specifics not reflected above):
Same as 8 - we provide the same services to both full-time and part-time faculty.

10. What online student academic records can faculty access?

Four-point scale (select only one answer):
A. Faculty does not have access to student academic records. 
B. Faculty can request student academic records (which are stored via paper or microfiche). 
C. Faculty can send e-mail request for electronically-stored student academic records. 
D. Faculty can access the secure online student academic records database with user identification and password or other authorization method. 

Additional information (for clarification or specifics not reflected above):
I've also provided a screen shot since the site requires a login:

http://www.nmc.edu/lrt/projects/cdg-survey/faculty-student.jpg


11. Does the college have an information technology strategic plan for deploying technology across departments and within curriculum planning?

Four-point scale (select only one answer):
A. No, not at this time. 
B. The college has launched the development of its IT strategic plan by forming a steering or coordinating committee. 
C. The college has an IT strategic plan. 
URL: www.nmc.edu/lrt/plan/Tech Plan 5-15-01-complete.doc
D. The college has an IT strategic plan, and has a supporting source of funds in place (for example: general fund, student technology fees, ongoing donation/trust). 
URL:

Additional information (for clarification or specifics not reflected above):
The current strategic plan is three years old, and never had an operational implementation plan. The College does include technology expenses in the rationale for the general student fee, and business plans are in place for infrastructure development.

12. What percentage of all distance education Internet courses offered at the college are delivered using synchronous (i.e. simultaneous, ''real time'') technology?

Four-point scale (select only one answer):
A. 10% or less of all distance education Internet courses offered at the college are delivered using synchronous technology. 
B. 11% - 24% of all distance education Internet courses offered at the college are delivered using synchronous technology. 
C. 25% - 49% of all distance education Internet courses offered at the college are delivered using synchronous technology. 
D. 50% or more of all distance education Internet courses offered at the college are delivered using synchronous technology. 

Additional information (for clarification or specifics not reflected above):
The only distance education Internet courses that use synchronous technology are those where instructors request Virtual Chat meetings and/or discussion sessions.

13. What percentage of all distance education Internet courses offered at the college are delivered using asynchronous (not simultaneous, not ''real time'') technology?

Four-point scale (select only one answer):
A. 10% or less of all distance education Internet courses offered at the college are delivered using asynchronous technology. 
B. 11% - 24% of all distance education Internet courses offered at the college are delivered using asynchronous technology. 
C. 25% - 49% of all distance education Internet courses offered at the college are delivered using asynchronous technology. 
D. 50% or more of all distance education Internet courses offered at the college are delivered using asynchronous technology. 

Additional information (for clarification or specifics not reflected above):
Almost all the Internet courses use asynchronous technology: e-mail, discussion boards, and other web applications are used.

14. How is the college supporting student-owned information technology equipment?

Four-point scale (select only one answer):
A. The college does not provide support for student-owned information technology equipment at this time. 
B. The college provides support for student-owned information technology equipment by phone or through the college Web site (such as text references, information, phone numbers or links to Web sites). 
C. The college has a help desk staffed at least part time, where students can get ''live'' help with their student-owned information technology equipment at no charge. 
D. The college has a part-time or full-time, staffed help desk that provides help to students at no charge with their student-owned information technology equipment to configure their equipment to the campus network and help with wireless access ports or other technology services that the campus offers. 

Additional information (for clarification or specifics not reflected above):


15. Does the college provide library and related information resources online?

Four-point scale (select only one answer):
A. College library does not provide online library services at this time, or provides information regarding searching online of library links. 
B. College's online library provides full search of card catalog and the library's journal listings. 
URL:
C. College's online library provides full search of card catalog and the library's journal listings and has full text for some listings. 
URL:
D. College's online library provides the above (listed in ''c'') plus partners with other libraries to expand the number and range of publications and periodicals. 
URL: http://www.nmc.edu/library/

Additional information (for clarification or specifics not reflected above):
Select ''Online Catalog'' for the card catalog and ''Osterlin Library Journal List'' for complete listing of library's journals - both print and electronic.

http://www.nmc.edu/library/articles/complete.html provides a list of all of our electronic resources - some of which are licensed individually and others are licensed collaboratively.


16. What online academic advising services are provided by the college?

Four-point scale (select only one answer):
A. No online academic advising services are provided by the college at this time. 
B. The college provides online academic advising services for students by providing online phone numbers or written information that can be requested by e-mail. 
URL:
C. The college provides online academic advising services for students by providing e-mail communication with academic counselors or an online interactive system (matching student interests with an academic branch of study, for example). 
URL:
D. The college provides the above (response ''C'' above) plus actual live, real-time online interaction between student and academic guidance counselor. 
URL:

Additional information (for clarification or specifics not reflected above):
At this time the College supports communication with counselors via phone and e-mail. The Counseling Home Page has links to: FAQ's, Transfer Guides, 2-4 year colleges and university home pages by state or country, Orientation Information, Career Links, Class Schedule On-Line, On-Line GPA Calculator, and instruction about advising processes - both face to face and e-mail.

www.nmc.edu/counseling/


17. What online tutoring services are provided by the college?

Four-point scale (select only one answer):
A. No online tutoring services are provided by the college at this time. 
B. The college provides online tutoring services for students by providing online phone numbers or written information that can be requested by e-mail. 
URL:
C. The college provides online tutoring services for students by providing e-mail communication with tutors or an online interactive system (matching student needs with tutors' expertise, for example). 
URL:
D. The college provides the above (response ''C'' above) plus actual live, real-time online interaction between student and tutor. 
URL:

Additional information (for clarification or specifics not reflected above):
NMC offers tutoring services by e-mail and virtual chat.

18. What online career guidance services are provided by or through the college?

Four-point scale (select only one answer):
A. No online career guidance services are provided by the college at this time. 
B. The college provides online career guidance services for students by providing online phone numbers or written information that can be requested by e-mail. 
URL:
C. The college provides online career guidance services for students by providing e-mail communication with career guidance counselors or an online interactive system (matching student interests or degrees with a list of career paths, for example). 
URL: http://www.nmc.edu/programs/careers/exploration/
D. The college provides the above (response ''C'' above) plus actual live, real-time online interaction between student and career guidance counselor. 
URL:

Additional information (for clarification or specifics not reflected above):



Innovation/Best Practices Questions:

The responses/information you provide below will not be considered for ranking in this survey (except reviewed to break ties), will be used in aggregate to produce a new Digital Community Colleges Report and may be used in a series of profiles extracted verbatim from entries.

19. Does your college have plans or strategies for the physical re-design of your classrooms to encompass technology (such as workstations, wireless access, ''learning pods'', etc.)?

Yes, we have a four year implementation plan to increase the number of classrooms with computers and projection technology from a current level of about 40% to 52%. The plan clearly outlines the long term fiscal commitment required by the College. Actual usage and number of equipment deliveries to classrooms are factors used to identify where to install the technology.

20. What is your college doing with information technology to reach out to the student population and to the community?

The College has been a leader and facilitator in the design, implementation and operation of Project Interconnect, a fiber optic network system that connects campus facilities of the College with 15 area school districts and an intermediate school district. In total, 23 sites have connections to the fiber backbone. Within the past year the network was upgraded with gigabit switches - see www.nmc.edu/lrt/tbtc/report/TBTC-PIC-report-complete.pdf for the plan.

In addition, the College led a multicounty planning project for the expansion of broadband access for businesses, organizations and residents. The final report is at www.nmc.edu/lrt/tbtc/report/index.htm


21. Please share any wireless projects, programs or plans on your campus.

We are currently investigating the installation of a small wireless network at the University Center campus - www.nmc.edu/uc

22. Please share how your faculty is using information technology to change the classroom experience for students (such as online office hours, online curriculum resources, Web resources to enhance the class).

Spring 2005 there are 147 course sections that use Blackboard. Of these, 63 are distance learning courses and the rest (84) are traditional, on-campus courses that use different tools within the online course management system. Instructors post course materials from a syllabus to lecture notes/slides to assignments, and post websites that students are expected to visit in order to gain information, review, or use in assignments. Online discussions often form the basis for extending a classroom activity in more depth (and allowing broader participation), while posting grades online makes a student's progress accessible at any time (by that student). Some instructors post scheduling information and announcement reminders and use either announcements or the discussion board to reply to FAQ's.

23. Please share any plans or projects your college has implemented regarding job placement services.

On-line job search assistance is available at http://www.nmc.edu/careers/jobsearch.html Services available include resume and cover letter development, how to determine networking opportunities, how to conduct your job search, etc.

24. What plans does your college have for integrating existing systems with customer relationship management (CRM) or enterprise resource planning (ERP)?

The College already has an ERP system in place, SCT Banner, that supports finance, student, human resources, and financial aid services. SCT Banner has been in place since the mid 1990's.