Service Levels

Last spring semester the Teaching, Learning and Technology Team discussed the service levels that are expected and needed for the technology services and applications that are provided by Learning Resources & Technologies (LRT). The goal is to have a common understanding as to what level of service to expect, to determine if that meets the needs of our users, and to monitor LRT's performance. I've revised the document we discussed last Spring and what to spend some time reviewing here. The next step would be to publicize the document.

Here is the draft for your review: Service Level Agreements for Learning Resources & Technologies

Planning

As we do our planning for FY08, we need to get some input from all of you on what we should be doing more of and less of. What do your colleagues want and need? What do your students expect. If we propose certain projects, what will be the forces pushing for or against success?

News and updates

• NMC Magazine is trying out some new technologies for this semester's magazine. Check out the NMC Magazine's blog and myspace sites.
• The 2006 Horizon Report is a collaboration between the New Media Consortium and the EDUCAUSE Learning Initiative. "Each year, the report describes six areas of emerging technology that will have significant impact in higher education within three adoption horizons over the next one to five years. In defining the six selected areas, the project draws on an ongoing discussion among knowledgeable individuals in business, industry, and education, as well as published resources, current research and practice, and the expertise of the NMC community itself."
  
  

Next Meeting

Thursday, December 14, 2006, 3:00 p.m. - 4:30 p.m., Founders Hall