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Training & Research Revised 4/15/08

Research Services

231.995.2200 researchservices@nmc.edu

Research Services provides customized information for organizational planning and development. Our extensive knowledge of quality improvement principles and implementation strategies give us an edge in helping organizations integrate research with improvement efforts.

Areas of study include:

  • Customer Satisfaction
  • Service Effectiveness
  • Employee Opinion
  • Community Research

A broad client base includes business and industry, health care, education, social services, and government.

For further information on Research Services, please contact Cathlyn Sommerfield, Colleen Unterbrink, or Linda Racine.

Services

Research Services offers a full-range of research activities including:

  • Advanced data gathering, processing, and analysis systems
  • Development of recommendations
  • Assist in the implementation of follow-up action plans based on data
  • Project management

Each plan is based on individual client needs. A research plan may incorporate one or more of the following quantitative or qualitative activities:

Quantitative

Questionnaire Development
Our questionnaire development process is highly effective. Client questionnaires are customized to meet specific informational needs while taking into account the survey audience. [Details...]

Telephone Surveys
Research Services offers quick and effective telephone surveys. We provide questionnaire design and development services specifically for this methodology. Experienced, highly trained, and tested phone interviewers conduct the research. [Details...]

Mail Surveys
We are experienced in conducting mail surveys designed to achieve high response rates. In addition, project management is available to assist organizations in conducting their own mail surveys. [Details...]

Data Analysis
Research Services utilizes the latest data analysis software and automated hardware. We offer higher-level analyses for clients in need of this service. [Details...]

Qualitative

Focus Groups
Research Services has several highly trained and experienced focus group moderators capable of eliciting feelings and attitudes from customers, employees, and other groups of interested persons. [Details...]

Personal Interviews
For more in-depth and detailed responses, we are experienced in conducting research through one-on-one interviews. [Details...]

Staff

Cathlyn Sommerfield, Ph.D., Research Services Director (Industrial/Organizational Psychology) has been involved in organizational survey research and evaluation since 1989, with expertise in project planning, questionnaire design, statistical analysis, and the development and implementation of attitude and opinion surveys. She also has extensive experience in job and task analysis.

Meral Jackson, Research Specialist (B.S., Forest Resources, M.S., Environmental Science) has over a decade of research experience in natural resources. Her background includes experimental design and statistical analyses of field and laboratory research.

Linda Racine, Training/Research Specialist (M.A. Counseling Psychology; additional education and experience in research methodology) has been associated with Research Services since 1996, primarily in focus group research. She has worked with a wide variety of businesses and organizations including manufacturing, health care, educational, governmental and service organizations.

231.995.2218 training@nmc.edu