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| Training & Research > Training | Revised 11/28/07 |
Leadership & Team Development
Participant Feedback: “This is the best training I have ever had–the facilitators were excellent. The handouts / practical application was excellent. I am confident that these skills will help me in my job and help our whole department / company.” “Great workshop– time well spent.” “Hands-on and video feedback was great!” “Good training– moved quickly, well outlined, useful content.” “...I have learned that the human dimension is the single most important element for success. Management has no more critical role than motivating and engaging large numbers of people to work together toward a common goal. Defining what that goal is, sharing a path to achieving it, motivating people to take the journey with you, and assisting them by removing obstacles – these are management’s reason for being.” |
We offer professional development training and coaching for leaders and teams that focus on improving workplace performance through more productive human interactions. For further information on Leadership & Team Development, please contact Linda Racine, Darrell Rogers, or Richard Wolin. |
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Training & Research Course Offerings |
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Conflict ManagementImprove effectiveness in preventing, managing, and resolving conflict. [Details...] Consensus Decision MakingMake better group decisions by sharing relevant information, gathering input from a variety of perspectives, and using tools to build consensus. [Details...] Customer Service SkillsLearn the essential skills of providing superior customer service as well as effectively handling even the most difficult customer service situations. [Details...] Decision MakingLearn a systematic process for decision-making that will ensure greater staff commitment and more effective outcomes. [Details...] DelegatingSuccessful delegation not only streamlines workload while increasing time for essential leadership tasks, it also serves as an important employee development tool, building confidence and motivation in staff. [Details...]
Effective MeetingsEnhance the team or work group’s productivity through more focused and effective use of meeting time. Learn tools to effectively plan, conduct, and evaluate meetings for continuous improvement. [Details...] Facilitator Skills for BoardsIncrease the effectiveness of board meetings as well as build consensus within the organization and community. [Details...] Feedback SkillsLearn tools to give and receive open and honest feedback effectively. [Details...] Introductory Project ManagementLearn effective strategies and tools for initiating, planning, executing, controlling, and closing a project. [Details...] Leadership SkillsDevelop personal leadership strengths and build a highly motivated, high-performance work group. [Details...] Listening SkillsEffective listening is essential for clear communication. Learn active listening techniques that help you understand what the speaker is really saying. [Details...] Motivation: Getting the Best from OthersLearn the basic concepts of motivation and how to maximize the performance of all employees. [Details...] | Myers Briggs Type IndicatorImprove the productivity and communication in the work group by gaining a better insight into one’s own work style and an appreciation for others’ styles. [Details...] Facilitator SkillsParticipants will learn the tools to effectively plan, facilitate, and evaluate meetings for continuous improvement that can help reduce the length and number of meetings attended. [Details...] Facilitated Team BuildingImprove team effectiveness by clarifying your team’s core purpose, customer focus, understanding and accountability. Identify team strengths and where to focus professional development activities. [Details...] Advanced Facilitator ToolsEnhance your ability to facilitate problem solving by learning some key tools: flowcharts, cause-and-effect analysis, check sheets, and pareto analysis. [Details...] Coaching for Improved PerformanceIncrease employee performance through effective coaching. This training introduces a five-step coaching model that includes developing rapport, making objective observations, assessing, providing effective feedback, and identifying other support essential to employee success. [Details...] Presentation SkillsSharpen skills to prepare and deliver engaging, well organized presentations. [Details...] Setting and Implementing GoalsIncrease the productivity of the team or work group by learning a variety of tools to effectively set, implement, and monitor goals. [Details...] Supervisory SkillsLearn the essential communication skills for effective supervision: active listening, giving and receiving feedback, coaching, motivating, addressing conflicts, and dealing with problem behaviors. [Details...] Team SkillsLearn the essential skills for effective team participation, by improving interpersonal skills as well as gaining tools for making team meetings more effective. [Details...] Telephone SkillsDevelop an engaging voice tone and learn strategies for providing a better phone experience for the customer. [Details...] Time ManagementImprove personal efficiency and effectiveness with tools to help set priorities and manage time, goals, and tasks. [Details...] Train the On-the-Job TrainerIncrease the effectiveness of on-the-job training by applying a six-step Active Learning Model™. [Details...] Train-the-TrainerLearn practical methods for developing high-energy, wellplanned training sessions through the Active Learning Model™, that meet the organization’s goals. [Details...] |
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| 231.995.2218 | training@nmc.edu |