Essentials of Customer Service - Managing for Excellence

Designed for managers and entrepreneurs wanting to create excellence in customer service. Expand and reinforce customer satisfaction with a day filled with fresh insights, ideas, and ready-to-use tools. You'll explore customer perceptions, the three elements of the 'WOW' factor, and how to retain your most valuable customers. Learn ways to enhance skills of front-line staff and create service improvement throughout the organization. Instructor, James H. Ryan, has 17 yeasrs of consulting and training experience for his firm, JRA. With a career in management and sales, he shares essential coaching skills around customer service performance. All materials are included. Class breaks for lunch on your own, a café is available at University Center, where the course meets, and nearby. 

This course is Tuesday, Oct. 15, from 8:30 a.m.–4 p.m.
at NMC University Center on Cass Road
$119 (get a discount when you enroll three or more)

It's easy to register – just call (231) 995-1700. OR TO REGISTER ONLINE, CLICK THE LINK BELOW.