We Hear You! Betsy

By Betsy Williams

Training Services of Northwestern Michigan College does not follow a "one-size-fits-all" approach.  To be effective, one must understand each individual’s needs so the right training is provided to the right people. At Training Services, we continually review evaluations from participants as well as listen and pull ideas for new training needs from our valued customers.  Several updated and new classes are now available. 

Lean Manufacturing Practitioner

The Lean Manufacturing Practitioner program is in response to a customer need to develop lean knowledge and experience for those employees doing the work. The program focuses on foundational lean concepts of 5S workplace organization and standardized work.  Additionally, there is a focus on the concept of pull production and problem solving. By utilizing the successful format of the Lean Manufacturing program, the participants are able to learn these lean concepts by applying them in actual manufacturing environments.  Lean is a total employee involvement tool, and the Lean Manufacturing Practitioner program provides a product designed to reach the most important employees in a lean organization -- the value-adding employee. This program is currently 28 hours of training and was developed by Ken Scott. 

Team Skills

Team Skills was recently updated.  Clients asked for assistance with developing effective teams.  A few were reading the books, The Advantage and The Five Dysfunctions of a Team, by Patrick Lencioni.  In addition, trainers observed that in several instances, lean transformation was blocked by ineffective teams.  Right about this same time, Wiley Publishers introduced a formal Five Behaviors of a Cohesive Team online assessment that teams could take and receive a comprehensive report. This training is customized to your organization’s needs.  It was developed by Heather Fraizer; Heather is a certified trainer in The Five Dysfunctions of a Cohesive Team.

On-the-Job Train-the-Trainer

This training is helpful for anyone who is responsible for on-boarding and training new employees.  By using the Active Learning Model and better work instructions, training time will be more effective. In addition, by creating clear work instructions, employers are giving new employees a tool to help them remember how to do their jobs when the instructor is not present. It facilitates and teaches the trainers to put down on paper what is in their heads, insuring that they are passing along all their important knowledge, not just some of it. This hybrid training has on-line pre-work followed by eight hours of hands-on training. This offering was updated by Rich Wolin and Cindy Daniel.

Lean Office Simulation

Lean Office, a four-hour simulation, has been updated using the Active Learning Model and focuses on the following objectives:

  • To learn and apply 5 lean process concepts
  • To experience the differences between value added and non-value added
  • To see the financial impact of applying the 5 lean process concepts

This training is part of the Power of Lean series.  It is delivered for many organizations at various stages in their lean journey.  It was updated by Lynn Tilson.


Please contact Betsy Williams at (231) 995-2018 or ewilliams@nmc.edu if you have suggestions on training offerings or if you would like more information on any of our new and revised trainings.

Things do not change; we change.

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