NMC Technology Help Desk
We're here to help!
NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for NMC faculty, staff, and students in assisting with their computer and telecommunications needs.
We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.
AFTER-HOURS SUPPORT - NMC works with Black Belt Help (BBH) to cover Help Desk after-hours support during the week and weekend. The Technology Help Desk offers 24/7 coverage with the support of BBH, who will answer calls when Technology Help Desk Support is not available on weekday evenings, weekends, or Holidays.
However, Multi-factor Authentication (MFA) setup (including SMS, NETIQ/OPENTEXT, YubiKey, and TOTP - Google Authenticator, etc.) and troubleshooting are conducted only during normal business hours. If you are locked out of your MFA, please contact the after-hours services to determine when you will have access again.
Technology Help Desk Chat
Contact Options And Hours
Technology Help Desk
- Call NMC's Technology Help Desk (24/7): (231) 995-3020 (See details above for after-hours support)
- Submit an Online Help Desk Ticket (24/7)
- Chat hours are the same as listed below.
- In-person assistance is available in the Technology Help Desk office on the first floor of the Timothy J. Nelson Innovation Center.
- For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.
Technology Help Desk Hours - SUMMER HourS
- Monday - Friday - 8 am - 5 pm
- Saturday/Sunday: Closed
- After-hours support during the semester provided 24/7 by Black Belt Help (see above for details)
Campus FACILITIES AND Labs hours and locations
Tech talks SPRING 2026 & Tech Tutoring - Intro to college tech
NMC Password Self Service
(Links open new browser windows)
- Set your password security responses
- Forgot your NMC Password?
- Change your NMC Password
- Forgot your NMC Username?
Internal Resources
"Internal" resources are restricted to NMC employees and/or students, and require a valid NMC ID to access. The links open new browser windows.
Employee Knowledgebase - Technology Support Services (Login Required)
Student Knowledgebase - Technology Support Services (Login Required)
- CMS/Web Support
- Datamart
Join the Helpdesk Team!
System maintenance
Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.
To report system problems, contact the Technology Help Desk at (231) 995-3020.
- Getting Started with MFA
- Configuring Push Notifications Using Smartphone App Method
- Using Multi-Factor Authentication
- Configuring SMS Texting for MFA
- Configuring SMS Texting for MFA Video
- Configuring Your YubiKey
- Configuring MFA Using TOTP Method
- Configuring MFA Using TOTP Method Video
- Connecting To VPN
- Installing Software from Software Center
- NMC Email To Print Instructions
What We Support...
- Google Email and apps
- Self-Service
- Banner
- Computer hardware/software
- Printing
- Audio Visual/Classroom Projection
- Bandwidth
- Network
- eLearning (Moodle, Ensemble)
- Lecture Capture
- Password/Login Issues
- Voice Technology
- Web
- Academic Applications