NMC Technology Help Desk

We're here to help!

NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for NMC faculty, staff, and students in assisting with their computer and telecommunications needs.

We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.

AFTER-HOURS SUPPORT - NMC works with Black Belt Help (BBH) to cover Help Desk after-hours support during the week and weekend. The Technology Help Desk offers 24/7 coverage with the support of BBH, who will answer calls when Technology Help Desk Support is not available on weekday evenings, weekends, or Holidays. 

However, Multi-factor Authentication (MFA) setup (including SMS, NETIQ/OPENTEXT, YubiKey, and TOTP - Google Authenticator, etc.) and troubleshooting are conducted only during normal business hours.  If you are locked out of your MFA, please contact the after-hours services to determine when you will have access again.

Technology Help Desk Chat

Contact Options And Hours

Technology Help Desk

  • Call NMC's Technology Help Desk (24/7): (231) 995-3020 (See details above for after-hours support)
  • Submit an Online Help Desk Ticket (24/7)
  • Chat hours are the same as listed below.
  • In-person assistance is available in the Technology Help Desk office on the first floor of the Timothy J. Nelson Innovation Center.
  • For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

Technology Help Desk Hours - Fall HourS

  • Monday, Thursday, Friday - 8 am - 5 pm
  • Tuesday, Wednesday - 8 am - 7 pm
  • Saturday/Sunday: Closed
  • After-hours support during the semester provided 24/7 by Black Belt Help (see above for details)

Campus FACILITIES AND Labs hours and locations

Tech Tutoring

Find More Information on Tech Tutoring Here

NMC Password Self Service

(Links open new browser windows)

System maintenance

Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.

To report system problems, contact the Technology Help Desk at (231) 995-3020.

What We Support...

  • Google Email and apps
  • Self-Service
  • Banner
  • Computer hardware/software
  • Printing
  • Audio Visual/Classroom Projection
  • Bandwidth
  • Network
  • eLearning (Canvas, Panopto)
  • Password/Login Issues
  • Voice Technology
  • Web
  • Academic Applications
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