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NMC Technology Help Desk

We're here to help!

NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for NMC faculty, staff, and students in assisting with their computer and telecommunications needs.

We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.

Note: NMC is now working with Black Belt Help (BBH) to cover Help Desk support intermittently during the week and weekend. Overall, Technology Help Desk at NMC will now expand hours to 24/7 coverage with the support of BBH, who will answer calls when NMC Technology Help Desk Support is not available on weekday evenings or weekends. 

COVID-19 Update

During the Covid-19 pandemic, the NMC Technology Help Desk is available.

Please contact us for password resets and any other technology issues involving NMC services. All computer labs are currently closed.

Technology Help Desk Chat

Contact options and hours

Technology Help Desk

  • Call NMC's Technology Help Desk (24/7): (231) 995-3020
  • Submit an Online Help Desk Ticket (24/7)
  • Chat (Same hours as West Hall Innovation Center,  listed below)
  • In-Person Assistance: West Hall Innovation Center 
  • For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

West hall innovation center - Technology Help Desk and General lab 

  • Monday-Wednesday: 8 a.m. – 7 p.m.
  • Thursday-Friday: 8 a.m. – 5 p.m.
  • Saturday: Noon – 4 p.m.
  • Sunday: 3 p.m. – 8 p.m.
  • Closed for all NMC holidays
  • Black Belt Help (BBH) will answer calls received outside of business hours listed above

 

campus computer labs hours and locations »


NMC Password Self Service

(Links open new browser windows)


Internal Resources

"Internal" resources are restricted to NMC employees and/or students, and require a valid NMC ID to access. The link opens a new browser window.

EMPLOYEE KNOWLEDGEBASE - TECHNOLOGY SUPPORT SERVICES
(LOGIN REQUIRED) »

STUDENT KNOWLEDGEBASE - TECHNOLOGY SUPPORT SERVICES(LOGIN REQUIRED) »

  • CMS/Web Support
  • Datamart

Systems status

There are currently no known system problems.

To report system problems, contact the Technology Help Desk at (231) 995-3020.

System maintenance

Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.

NMC VPN INSTRUCTIONS

Read more »

NMC email to print INSTRUCTIONS

Read more »

How To spot "Phishing"!

Read more »

How to Connect to NMC Wireless

Read more »

What We Support...

  • Google Email and apps
  • Self-Service
  • Banner
  • Computer hardware/software
  • Printing
  • Audio Visual/Classroom Projection
  • Bandwidth
  • Network
  • eLearning (Moodle, Ensemble)
  • Lecture Capture
  • Password/Login Issues
  • Voice Technology
  • Web
  • Academic Applications
Section Navigation Student Services & Resources