NMC Technology Help Desk

We're here to help!

NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for NMC faculty, staff, and students in assisting with their computer and telecommunications needs.

We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.

Note: NMC works with Black Belt Help (BBH) to cover Help Desk support intermittently during the week and weekend. The Technology Help Desk offers 24/7 coverage with the support of BBH, who will answer calls when Technology Help Desk Support is not available on weekday evenings or weekends.

Technology Help Desk Chat

Contact Options And Hours

Technology Help Desk

  • Call NMC's Technology Help Desk (24/7): (231) 995-3020
  • Submit an Online Help Desk Ticket (24/7)
  • Chat hours are the same as listed below.
  • In-person assistance is available in the Technology Help Desk office on the first floor of the Timothy J. Nelson Innovation Center.
  • For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

Technology Help Desk Hours - Summer Hours until June 12

  • Monday-Tuesday: 8 a.m. - 5 p.m.
  • Wednesday-Friday: 8 a.m. - 5 p.m.
  • Weekends: Closed 

Technology Help Desk Hours - Summer Hours After June 12

  • Monday-Tuesday: 8 a.m. - 7 p.m.
  • Wednesday-Friday: 8 a.m. - 5 p.m.
  • Sunday: 3 p.m. - 7 p.m.

Campus Computer Labs hours and locations

NMC Password Self Service

(Links open new browser windows)

Internal Resources

"Internal" resources are restricted to NMC employees and/or students, and require a valid NMC ID to access. The links open new browser windows.

Employee Knowledgebase - Technology Support Services (Login Required)

Student Knowledgebase - Technology Support Services (Login Required)

  • CMS/Web Support
  • Datamart

Systems status

There are currently no known system problems.

To report system problems, contact the Technology Help Desk at (231) 995-3020.

System maintenance

Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.

What We Support...

  • Google Email and apps
  • Self-Service
  • Banner
  • Computer hardware/software
  • Printing
  • Audio Visual/Classroom Projection
  • Bandwidth
  • Network
  • eLearning (Moodle, Ensemble)
  • Lecture Capture
  • Password/Login Issues
  • Voice Technology
  • Web
  • Academic Applications