NMC Technology Help Desk

We're here to help!

NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support to NMC faculty, staff, and students in assisting with their computer and telecommunications needs.

We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.

Technology Help Desk Chat

Contact options and hours

Contact Options

  • Call Us – (231) 995-3020
  • Online Ticket Submission (24 hours) – SUBMIT A HELP DESK TICKET »
  • Chat – see above
  • In-Person Assistance – Tanis Lower Level 51 and James Beckett Building 214

For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

FALL Hours

Tanis Building, Room 51 Lower Level (LL 51)

  • Monday-Friday: 8 a.m. - 5 p.m.

James Beckett Building, Room 214 - General Lab and Technology Help Desk

  • Monday-Thursday: 8 a.m. - 9 p.m.
  • Friday: 8 a.m. - 5 p.m.
  • Saturday: 12 p.m. - 4 p.m.
  • Sunday: 3 p.m. - 8 p.m.

The Technology Help Desk at Tanis LL 51 and JB214 will also be closed for all NMC Holidays and weekends.

NMC supports computer labs at all four locations.  Please click here for hours and locations of Campus Computer Labs»

NMC Password Self Service

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Internal Resources

"Internal" resources are restricted to NMC employees and/or students, and require a valid NMC ID to access. The link opens a new browser window.

Employee Resources - Technology Support services
(login required) »

  • CMS/Web Support
  • Datamart

Systems status

There are currently no known system problems.

To report system problems, contact the Technology Help Desk at (231) 995-3020.

System maintenance

Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.

NMC VPN INSTRUCTIONS

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NMC email to print INSTRUCTIONS

Read more »

How To spot "Phishing"!

Read more »

How to Connect to NMC Wireless

Read more »

What We Support...

  • Google Email and apps
  • Self-Service
  • Banner
  • Computer hardware/software
  • Printing
  • Audio Visual/Classroom Projection
  • Bandwidth
  • Network
  • eLearning (Moodle, Ensemble)
  • Lecture Capture
  • Password/Login Issues
  • Voice Technology
  • Web
  • Academic Applications
Section Navigation Student Services & Resources